Illinois State Insights webinar: The quest to solve problems before they happen
The Illinois State University Alumni Association believes in lifelong learning and career development even after graduation. Take advantage of these free webinars and live streams as they fit into everyday life to continue to learn and grow together as Redbirds. Be sure to register in advance to gain access to the webinar.
What you’ll learn: In this webinar, Dan Heath will reveal how some leaders have learned to spot problems in advance: There’s a school district that can predict which students will drop out — four years before graduation. There’s an internet service company that can predict which customers are likely to cancel their subscriptions — as early as two weeks after they sign up! When we shift from downstream response to upstream planning, it can cause miracles: One company eliminated 20 million customer support calls by asking, “How can we make sure our customers never need to call us?”
Dan will share the three forces that push us downstream, as well as the powerful levers we can use to start preventing problems before they happen.